Consolidated Edison Company of New York Customer Central header image

Customer Central

Translate the page

Direct Payment Plan (DPP) FAQs

Q: How does DPP work?
A: You will continue to receive a paper (or electronic) bill showing your automatic direct payment date. On that date, your payment will be automatically deducted from your checking or savings account. Payment withdraws from your account 10 calendar days after we mail your bill.

Q: Who is eligible?
A: The majority of Con Edison customers with bank checking or savings accounts are eligible to enroll in the Direct Payment Plan. Exceptions include accounts with certain restrictions, payment agreements or accounts with billing agents.

Q: Are Level Payment customers eligible to enroll?
A: Absolutely! As per the level payment plan agreement, your payment amount will be the same each month. Enrollment in the DDP will automatically deduct payment from your account, assuring that your bill is paid on time.

Q: Can I change my mind? If I don't like the DPP can I revert back to the regular bill pay system?
A: Of course! You can stop a direct payment transaction or cancel participation in the plan at any time. Manage your preferences online by logging in to your account.

Q: How do I Enroll?
A: Enrollment is easy as 1,2,3! Check eligibility online by submitting your account number. Once you've established eligibility, click the "Direct Payment Plan" button, enter your banking information and click "Enroll." You will receive a confirmation email that your enrollment is being processed and the plan will take effect the following bill cycle.



contact us   |   search   |   careers   |   site map   |   consolidated edison, inc.   |   privacy policy