Q. I need to upgrade my gas and/or electric service. What is my first step?
A. All electric and gas work must be completed by licensed plumbers or electricians. Once you have decided which contractor to use, they should file a Contractor's Work Request with Con Edison Energy Services on-line via project center.
Q. What are the steps involved in getting a new or upgraded service?
A.The following steps outline the normal requirements to secure a new service:
Q. How can I check the status of my case?
A. We encourage all customers to refer to the website above for questions pertaining to the status of their job as most information on your case is readily available in Project Center. If the Project Center cannot answer your question, our representatives are available between 7:00AM and 3:00 PM Monday through Friday or via email. The email address can be found for your district by clicking on this link contact us. Please allow up to 2 business days for a response.
Q. Which team will be handling my case?
A. Approximately one week after Con Edison receives a work request from your licensed contractor, you will receive correspondence indicating the name and contact number of the team handling your case. You can also find this and other information pertaining to the status of your case on-line by clicking on this link project center and then logging in with your email and password, or registering if you are a first time user. Once logged in select the Project Status inquiry. All teams are responsible for specific geographic territories or districts, and a list of the teams and contact information can be found on-line under the contact us page.
Q. My existing electric service is overhead; can I have an underground service?
A. Yes, however all cost associated with changing the service is the customer's responsibility and must be paid before any work by Con Edison begins.
Q. Did you receive my Contractor's Work Request?
A. You can also find this and other information pertaining to the status of your case on-line by clicking on this link project center. Please check this site before calling a team as most information on your case is available in Project Center.
Q. Is there a fee for Con Edison inspection services and/or service installation work?
A. There are no fees associated with inspection services. Fees can be incurred for service installation work including but not limited to the following:
Q. Why do I have to pay to have a pole relocated?
A. Since the cost of relocating a pole to accommodate a customer is an expense incurred solely to accommodate an individual request/requirement, it must be paid by the customer requesting or requiring the relocation, and not be absorbed by other customers.
Q. Does my new gas meter have to go outdoors?
A. For Gas, on all new services and service upgrades which require the replacement of the service entrance pipe for 1 - 3 family homes, the meters must be located outdoors.
More information regarding service installations can be found on our website under Resources and the A Customer Guide to Natural Gas Service Installation - Gas Yellow Book
Q. Can I relocate my indoor meter to go outdoors?
A. Since the cost of relocating a meter to accommodate a customer is an expense incurred solely to accommodate an individual request/requirement, it must be paid by the customer requesting or requiring the relocation, and not be absorbed by other customers. You or your landlord will need to hire a licensed contractor at your cost to have the wiring and/or piping moved. Your licensed contractor will need to file the necessary paperwork in Project Center prior to starting any work.
Q. Can I get a waiver on the outdoor metering requirement?
A. There are no provisions for such waiver on outdoor meters for new construction. The only waiver permissible for existing structures are if the building has already received Landmark status or is within a Historic District.
Q. Where can I find the specifications for gas and electric service?
Q. How long does it take to get a new service, or service upgrade?
A. Estimated timeframes will depend on the complexity of the specific work request and field conditions and will be estimated in your service layout. It depends upon several factors such as the scope of work, availability of municipal permit where required, weather conditions, etc. Generally, if your service installation requires excavation work (in the case of gas services or underground electric lines) customers should allow up to 90 days from the time that their worksite has been inspected by Con Edison and is deemed ready for service (i.e. your water and sewer services are installed, your sleeve is installed, the job site is to within 6 inches of final grade etc.). In cases where our existing service is adequate for your upgrade needs, and you are waiting for a meter, on average the wait should be approximately 10 working days from the time Con Edison has received all required deposits, applications and completed a final inspection.
Q. Why must the contractor's work be certified by the City/Municipality?
A. Local building codes (City or local Municipality) require that all electric and gas work on or inside homes to be done by licensed contractors and that their work be filed for inspection with an authorized inspection authority. Con Edison is required to secure proof of inspection certification prior to providing gas and/or electric services. Please remember that inspection and certification requirements are meant to ensure the safety of your service installation and protect the consumer.