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contact information

We want to provide our customers with the best possible service. If you need us, we are easy to reach.

In case of an emergency or to schedule a turn-off or turn-on of service (24 hours a day):
Phone: 1-212-683-8830 or 1-800-914-9112 or 1-800-75-ConEd (1-800-752-6633)

Steam Distribution Dispatcher (24 hour repairs)

If you need to talk to someone about your bill, call 1-212-780-8855.

Contact the Steam Business Development group to find out how our technical team can help you customize solutions for your building. Phone: 1-212-460-2011 or email us at

Steam Distribution Engineering department:
(For piping changes or modifications, NYC Building Code)
Phone: 1-212-460-4410
Fax: 1-917-534-4470

Steam Environment, Health and Safety representative:
(For questions about asbestos abatement and monitoring results)
Phone: 1-212-894-9520 or 1-212-894-9521
Fax: 1-917-534-4491

If you still have questions or concerns after communicating with the steam teams above regarding your steam service, contact our Ombudsman at 1-212-460-3704 or e-mail

Steam Web site:

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